1308 Operations Live Service Dashboard

Operations Live Service Dashboard
Real-time tickets · warranty · site status
1308
Operations · Live

Good afternoon, 1308 Team

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2 Critical Events Open
⏱ 12 Warranties Expiring
LIVE
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Critical
2
SLA RISK
Open
14
Avg wait 1h 24m
In Progress
7
3 field · 4 remote
Resolved Today
23
Target 20 — on track
SLA Met
94%
Target ≥95%
In Warranty
62%
61 of 98 assets
Ticket Volume — Today
NewResolved
Site Map — Adelaide
8 sites
Critical Issue In progress OK ★SLA contract
Live Tickets
★SLA
CRITDisplay offline — Rundle Mall2m
★Star · WhatsApp · Out of warranty
SLA00:22
HIGHNetwork drop — North Tce18m
★City of Adelaide · Email · In warranty
SLA01:25
MEDShowroom display config — Mile End34m
★Mitsubishi · Form · In warranty
MEDAudio sync — Adelaide Oval51m
Adelaide Oval · SMS · In warranty
LOWBrightness config — Henley Beach1h 2m
Essential Beauty · Internal · In warranty
Status Mix
Critical · 2 Open · 14 In Progress · 7 Resolved · 23
Outstanding by Company ★SLA
Channels Today
29 total
💬
WhatsApp
Tickets in
11
📧
Email
support@1308av.com.au
8
📱
Kudosity SMS
Outbound alerts
6
📋
Web Forms
Job requests
4
Performance
1h 8m
Avg Resp
4h 22m
Avg Resolve
94%
SLA Met
4.8
CSAT
Warranty Status — All Assets
98 total
In Warranty
61
Out of Warranty
25
Expiring <30 days
12
⚡ AI Insight
★ Star and ★ City of Adelaide both have SLA-covered assets expiring within 14 days. Proactive renewal protects contracts and avoids out-of-warranty escalations.
Warranty by Company
★SLA
Live Feed